2. 外语
  3. Thomas Hogan Horizon Media Solutions 86 Abel Way Syracuse, New York 49390 Dear Mr. Hogan, We hope that you and your business a

Thomas Hogan Horizon Media Solutions 86 Abel Way Syracuse, New York 49390 Dear Mr. Hogan, We hope that you and your business a

admin2020-05-13  67
问题 Thomas Hogan
Horizon Media Solutions
86 Abel Way
Syracuse, New York 49390
Dear Mr. Hogan,
We hope that you and your business are satisfied with the shipment of office furniture received from us today. We at Emerald place customer satisfaction at the core of our business, and we work on the ethos that we are not happy until our clients are happy. As such, we have decided to run a promotional event this winter to show how appreciative we are to receive your business. For a limited time only, our account holders qualify for the following loyalty discounts on orders placed between September 1 and the end of the year:
Premium account holders — 30%
Gold account holders — 20%
Silver account holders — 10%
Bronze account holders — 5%
This discount will automatically be applied to your invoice. Finally, we would like to make you aware that our new catalog will be published on January 15, and will be automatically sent to all customers on our mailing list.
Thank you again for your business.
Sue Dennis
Emerald Furniture Rental
Customer Liaison

From: Thomas Hogan
To: Complaints
Date: September 10
Subject: Latest order
Hi,
I received a shipment of products from you a few days ago. One of the reasons that my company uses Emerald to supply our office furniture is due to your swift delivery times. As such, we were initially extremely pleased as the shipment arrived only one day after ordering. Upon opening the boxes, we were also impressed by the professional finish of items #B43, which look very striking in our boardroom. However, we were disappointed to note that item #N11 was absent from the shipment. This was disappointing as we had planned to place these items in our reception area before we open our new office next week. I tried to call your Complaints Department several times this morning, but nobody answered the phone. I would like for you to arrange these items to be sent to us by the close of business today.
Thomas Hogan
Horizon Media Solutions
What does Mr. Hogan request?
选项 A、For a manager to phone him
B、For a refund to be processed
C、For a staff member to visit his office
D、For a delivery to be arranged
答案D
解析 是Hogan的要求事项，要以Hogan发送的电子邮件为中心确认线索。由电子邮件的后半部分“I would like for you to arrange these items to be sent to us by the close of business today．”可知，是请对方在当天营业结束前发送物品，因此正确答案是(D)。
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