Olivia visits the office to learn how to use her identification card.

W：Hello, I’m looking for someone who can help me with my identification card.
M：I can help you. What’s the problem? Is it not letting you into buildings anymore? You know, sometimes if you leave the card close to a magnet, the card readers can’t read it.
W：No, actually. I seem to have misplaced my card somewhere. But I’m almost sure that it’s in my room somewhere. I just don’t have the time to look for it now because I have a laboratory session all afternoon. So I was wondering if I could have a temporary card or something until I find my own.
M：Oh, I’m so sorry, but we can’t issue temporary cards. It’s just too risky to have that many ID cards around campus, especially since we use them for many things. You use it to get into buildings, to eat at the cafeteria. Anyway, we’ll just have to get you a new one.
W：Oh, but I don’t want to have to pay for a new one if I know that I haven’t lost mine.
M：I’m really sorry, but you’ll have to purchase a replacement. The bright side is this’s the first time you’ve had to replace your card, and it will only cost you five dollars. After that, it’s ten dollars if you have to replace it again.
W：The thing is I’ve lost it twice. And I know it’s not lost this time. It has to be somewhere in my room.
M：To be honest, you don’t have much of a choice. Once a card is reported missing, we’re required by university policy to deactivate it. It’s just what we have to do to protect the students.
W：OK, I guess I can see that. What information do you need to deactivate it?
M：Just your name.
W：It’s Olivia Bentham.
M：OK, your old card is now deactivated. Now let me make you a new one. It’s ten dollars. You can pay with cash or put it on your student account.
W：I’ll pay for it with cash.