2. 外语
  3. TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

TO: Taxi Drivers FROM: Mike Holt, Transpoway Chief Operator SUBJECT: Some Things to Keep in Mind It has come to my attention tha

admin2018-11-19  42
问题 TO: Taxi Drivers
FROM: Mike Holt, Transpoway Chief Operator
SUBJECT: Some Things to Keep in Mind
It has come to my attention that many passengers have complained about the rude behavior of some Transpoway taxi drivers. Please remember that many of our passengers are tourists, and transportation is a significant part of their experience. As such, it is our duty to give them the utmost respect and our best service. Here are some basic guidelines on treating passengers properly.
(A) Be polite. Always smile and let passengers feel that you are happy to serve them. Don’t forget to say "please" and "thank you" whenever necessary.
(B) Be honest. If passengers do not know how to get to a destination, take the fastest route. Do not take advantage of passengers by taking long routes to keep your meter running.
(C) Do not be choosy about passengers. Many people have said Transpoway drivers refused to take them to locations outside the city. Except for security reasons, no driver is allowed to reject passengers.
These are simple points that, if remembered and put into action, will allow us to win back the loyalty of our clients. Please note that the company will continue to solicit comments and suggestions from passengers through its hotline.
What is the memo mainly about?
选项 A、Traffic regulations
B、Customer relations guidelines
C、License renewal
D、Revised company policies
答案B
解析 本题主要考查文章主旨，尤其要关注文章中间部分与主旨相关的内容。由原文中的“Here are some basic guidelines on treating passengers properly．”一句，可知对于如何得体地对待乘客有几条指导原则，之后的内容是详细介绍这些原则，因此选(B)Customer relations guidelines。
转载请注明原文地址:https://www.kaotiyun.com/show/GK4d777K
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