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  3. Suppose you are the Service Manager of a camera company and one of your customers, Jack Black, has made a complaint. Write him a

Suppose you are the Service Manager of a camera company and one of your customers, Jack Black, has made a complaint. Write him a

admin2018-07-10  32
问题     Suppose you are the Service Manager of a camera company and one of your customers, Jack Black, has made a complaint. Write him a reply email to
    1) confirm that you have received his email, and
    2) inform him what you are going to do with his complaint You should write about 100 words on the ANSWER SHEET. Do not use your own name. Use "Li Ming" instead.
    Do not write your address.
选项
答案 Dear Mr. Black, Thank you for your letter of 6 September regarding the camera that you bought a month ago. We are writing in connection with the quality of the camera. We would like to point out that we have been manufacturing cameras for over 25 years and we have seldom had a complaint. Besides, we have earned ourselves a reputation for quality products and fairness toward our customers. We will send a surveyor to investigate the cause of the problem that bothers you as soon as possible. We sincerely apologize for the possible inconvenience caused. We hope that we can provide you with a satisfactory answer soon. Yours sincerely, Li Ming
解析     题目要求以客服经理的身份回复客户的投诉信，属于正式信件。措辞应正式、礼貌，语气要诚恳，要表示出对客户所投诉之事的重视，以及与其继续交易往来的愿望。据此可谋篇布局如下：
    第一段：确认收到对方信件，并点明写信目的。
    第二段：接受客户的投诉，并提出解决方法。
    第三段：对给客户造成的不便表示歉意，并表达对圆满解决问题的期望。
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