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  3. Scaper Phones January 15 Diana Price 252 77th Street Aurora, IL 60504 Dear Ms. Price, The mobile phone that you shipped to us

Scaper Phones January 15 Diana Price 252 77th Street Aurora, IL 60504 Dear Ms. Price, The mobile phone that you shipped to us

admin2017-04-10  10
问题                                                                 Scaper Phones
January 15
Diana Price
252 77th Street
Aurora, IL 60504
Dear Ms. Price,
The mobile phone that you shipped to us for replacement arrived this morning. The unit has been forwarded to the technical support department for a diagnostic test, and the results will be released in three days.
Our warranty guarantees replacement of mobile phones returned to us within three weeks of purchase. Should we find the product you purchased defective, we will immediately send you a new unit of the same model.
Thank you for your patience.
Respectfully yours,
Ted Patel
Customer service representative
Scaper Phones
What will Scaper Phones do if a product is defective?
选项 A、Forward it to a repair center
B、Refund the customer’s money
C、Deliver a new one of the same kind
D、Provide credit for future purchases
答案C
解析 本题是问如果商品有缺陷，Scaper Phones公司将会做什么(What)，因此应定位至信件中提及题目核心语句if a product is defective相关内容的部分。信中提到“Should we find the product you purchased defective，we will immediately send you a new unit of the same model．”，即如果发现购买的产品有缺陷，将会立即发送同款的新产品给顾客。因此(C)Deliver a new one of the same kind为正确答案。
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