What can be learned about the ice water?

W: Hello. This is Lucy’s Distribution. Can I help you?
M: Yes. I need some ice water delivered.
W: Are you completely out?
M: No, I have some, but not enough for the long weekend.
W: OK. I’ll send someone to deliver it for you this Thursday.

W: Hi, this is Emily in Customer Service. What can I do for you?
M: Hi. The bill I received yesterday for my home cable TV service is wrong. I got a bill for $85.
W: What’s your account number?
M: 200508.
W: OK. The regular monthly charge should be $65. But the cable TV company charged you an extra $ 20 because of your late payments for the last two months.
M: Yeah, I remember. Thank you.