•You will hear three telephone conversations. •Write one or two words or a number in the numbered spaces on the notes or forms.

F=Female    M=Male.
F: Express Transportation Company.
M: Good afternoon. Eagle Production Company here.
F: How do you spell ’Eagle’?
M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we’ve just heard from our customers that two of the six desks were damaged when they arrived.
F: Are you sure they were all right before we packed and transported them?
M: Absolutely sure.  All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people.
F: What was the consignment code?
M: 85902417.
F: Were there any letters after the number?
M: Yes, A HPTU. That’s 85902417 AHPTU.
F: Ah yes. We delivered the desks to Golden. World Import Company for you.
M: That’s right.
F: Could you please let me have their phone number so that we can arrange with them to inspect the damage?
M: Certainly. It’s 799-67372.
F: 7 double 967372. Thanks.