2. 外语
  3. September 13 Deborah Garret Circulation Manager Beryl Publishing Company 5236 Guevara Avenue Albuquerque, NM 87120 Dear Ms.

September 13 Deborah Garret Circulation Manager Beryl Publishing Company 5236 Guevara Avenue Albuquerque, NM 87120 Dear Ms.

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问题 September 13
Deborah Garret
Circulation Manager
Beryl Publishing Company
5236 Guevara Avenue
Albuquerque, NM 87120
Dear Ms. Garret,
I have been a subscriber of The Clarion Monthly for the last two years, and my subscription was not supposed to end until December of this year. However, I have not received a single issue since last July, which prompted me to call your company’s customer service hotline yesterday to relay my concern. I spoke with Mr. Ross Lawrence, who informed me that The Clarion Monthly is no longer in print, and that the last issue was released three months ago.
Mr. Lawrence also informed me that subscribers were sent a notice via e-mail. I never received this notice, however. Since I have received only six issues of the journal this year, I would like to request a 50 percent refund of the $430 annual fee that I paid.
I am hoping that you will address my concern as soon as possible. Thank you.
Yours truly,
Arthur Clayton
To: Arthur Clayton
From: Deborah Garret
Date: September 15
Subject: Subscription
I am deeply sorry for the inconvenience you experienced with your subscription to The Clarion Monthly. Although we notified our subscribers in April that the magazine would cease publication after June, it appears that there was a computer error and a few of our readers did not receive the notification. We hope that you will accept our apology.
We have verified that there are six months remaining in your subscription, and will issue you a refund for the unfilled portion of the agreement. The amount will be transferred to your account unless you prefer a check, which we can mail to your home or office. In addition, we are sending you a 30 percent discount voucher, which you can use to subscribe to any of our other publications.
Thank you, and again, my sincerest apologies.
Best regards,
Deborah Garret
What is NOT indicated about Mr. Clayton?
选项 A、He contacted a customer service representative on September 12.
B、He called Mr. Lawrence to inquire about a subscription extension.
C、He has received The Clarion Monthly for more than two years.
D、He will be offered a reduced rate for a publication.
答案B
解析 本题需要在文章中搜索题目核心词Mr．Clayton的相关内容并与选项进行对照，因此应定位至提及克莱顿先生的信件和电子邮件的全部相关内容。(A)与第一封信件原文中提到的“September 13”和“…which prompted me to call your company’s customer service hotline yesterday…”，即“发信日期为9月13日”和“昨天拨打了客服热线”的内容相符。第一封信件中提到“I have not received a single issue since last July，which prompted me to call…customer service hotline…to relay my concern．I spoke with Mr．Ross Lawrence…”，即为了告知自己从去年7月以来就没有收到过杂志的问题拨打了客服电话，与罗斯·劳伦斯先生进行了交谈，故(B)与原文内容不符。因此(B)He called Mr．Lawrence to inquire about a subscription extension．为正确答案。(C)与第一封信件中提到的“I have been a subscriber of The Clarion Monthly for the last two years…”，即“过去两年间一直是The Clarion Monthly杂志的订阅者”的内容相符。第二封邮件中提到“…we are sending you a 30 percent discount voucher，which you can use to subscribe to any of our other publications．”，即将为克莱顿先生提供30％折扣的优惠券，用于订阅The Clarion Monthly杂志社的任何其他出版物，故(D)与原文内容一致。
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