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  3. ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 4

admin2017-04-10  25
问题 ASTRAL HOME CENTER
1916 Barnes Avenue, Cincinnati, OH 45214
September 18
Alessandro Kapranos
798 Duffy Street
South Bend, IN 46601
Dear Mr. Kapranos,
We appreciate your business and hope you enjoy the appliance you purchased from Astral Home Center. As one of the country’s most trusted electronic centers, we pride ourselves in distributing the finest appliances to suit our patrons’ everyday needs and providing the most efficient customer service.
Your item is under warranty for 12 months starting from the date of purchase. During this period, you are entitled to free maintenance checkup and repair depending on the cause of the damage. In the event that your item needs to be repaired after the warranty period, you can still bring it to one of our service centers and our technicians will be happy to assist you.

Please take note that you might need to pay an additional fee for the cost of replacement parts. The out-of-warranty repair cost includes all brands and units that fall under the appliance type.
For complete guidelines on our repair services, please refer to the booklet enclosed with this letter. It also includes a list of service centers located across the country.
Should you have any questions, you may call our 24-hour hotline at 555-9987 or e-mail us at custserv@astralhc.com.
Sincerely,
Blake Boer
Operations manager
Astral Home Center
To Blake Boer
From Alessandro Kapranos
Date January 25
Subject Service Center in Alabama
Dear Mr. Boer,
Two years ago, I bought an Automaton LED Plasma TV from your store in Cincinnati. My wife and I were pleased with its excellent picture quality and ability to access the Internet. However, during a recent move to our current residence in Alabama, the TV was damaged while in transit.
Since I no longer have the booklet that was included with my purchase, I was wondering if you could refer me to the nearest service center in our area. We’d like to take our unit in for repair as soon as possible, so I’d appreciate it if you called my office number at 555-5837.
I’m looking forward to your swift response. Thank you.
Sincerely,
Alessandro Kapranos
What was included in the letter?
选项 A、Directions to a nearby repair center
B、Details regarding a store policy
C、A list of prices for some new appliances
D、Information on an upcoming warehouse sale
答案B
解析 本题是问信中包含什么(What)内容，因此应定位至与题目核心语句included in the letter相关的第一封信件。信件中提到“For complete guidelines on our repair services，please refer to the booklet enclosed with this letter．”，即如要查阅关于修理服务的完整规定，请参考附在信中的小册子。因此(B)Details regarding a store policy为正确答案。
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