• You will hear three telephone conversations or messages. • Write one or two words or a number in the numbered spaces on the no

F: Good morning. Sunshine Travel Agency. How can I help you?
M: Hello, this is Michael Lee, from TNG International. I’m looking for a flight to Boston. We have an account with you.
F: Yes, when would you like to travel?
M: At the end of the week, uh, Thursday or Friday.
F: Well, I checked for another customer earlier. And the Thursday flight is full, but there is space on the flight at 17:30 this Friday, that’s the 29th of October.
M: Friday? Yes, that’s fine. It’s a direct flight, isn’t it?
F: Yes, it is.
M: And how much is it?
F: Will you be flying economy class, sir?
M: No, I will be flying business. I understand we get a small discount tot long flight.
F: Yes, that’s right. Let’s see, Hong Kong to Boston, business, return?
M: Yes, return.
F: Um. That comes out at $1,135.
M: OK, I’d like to book that, please.
F: Certainly. Let me give the booking reference.
M: OK.
F: It’s JL3-12ZL.
M: All right. Got that. Thank you very much.