2. 外语
  3. When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first

When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first

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问题     When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the【B1】______at the store. In most cases, this action will produce results. However, if it does not, there are various【B2】_____ the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain【B3】______to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s【B4】______, if he or she has a just claim. Consumers should go to the store of purchase to complain whenever possible, but if they cannot get to the store, it is【B5】______to phone or write the【B6】______in a letter. Complaining is usually most【B7】______when it is done politely but firmly, and especially when the consumer can show what is wrong with the item in 【B8】______. If this cannot be done, 【B9】______, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, 【B10】______. But if a polite complaint does not achieve the desired result, the consumer can go a step further. 【B11】______
【B4】
选项
答案favo(u)r
解析 由空前的in the consumer’s可知，本空应填一名词。根据空后的a just claim(合理的投诉)可推测，本空所填名词应为褒义。
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大学英语四级

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