首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
admin
2013-01-25
80
问题
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC,McDonald’s and Pizza Hut are setting a new standard of customer service,using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’ Let’s be nicer,’ " says Itsik Cohen,director of a consulting firm. "Nothing happens without competition." Privatization,or the threat of it,is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor,calls "the revengeful (报复的) consumer." When the government opened up competition with Bezaq.the phone company, its international branch lost 40% of its market share,even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service." The electric company,whose monopoly may be short-lived,has suddenly stopped requiring users to wait haft a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless EIAI Airlines,which is already at auction (拍卖),has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,"You can feel the change in the air. "For the first time,praise outnumbers complaints on customer survey sheets.
Why did Bezaq’s international branch lose 40% of its market share?
选项
A、Because the rates it offered were not competitive enough.
B、Because customers were dissatisfied with its past service.
C、Because the service offered by its competitors was far better.
D、Because it no longer received any support from the government.
答案
B
解析
根据题干,本题答题出处应在第二段第二至第四句,这一层次涉及的要点是"the revengeful consumer"。
转载请注明原文地址:https://www.kaotiyun.com/show/8F1O777K
0
考博英语
相关试题推荐
Behaviorsthatwedonotunderstandoftenbecomenearlyinvisible-evenwhen,inretrospect,weseehowtrulystrangetheyare.
Behaviorsthatwedonotunderstandoftenbecomenearlyinvisible-evenwhen,inretrospect,weseehowtrulystrangetheyare.
Tounderstandthemarketingconcept,itisonlynecessarytounderstandthedifferencebetweenmarketingandselling.Nottooma
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Stratford-on-Avon,asweallknow,hasonlyoneindustry—WilliamShakespeare—buttherearetwodistinctlyseparateandincreasingl
Stratford-on-Avon,asweallknow,hasonlyoneindustry—WilliamShakespeare—buttherearetwodistinctlyseparateandincreasingl
随机试题
市残疾人联合会和市牙防组针对全市5000多名残疾儿童的口腔保健现状拟订了改进方案,以促进口腔预防保健工作。考虑到残疾人丧失或部分丧失了自我口腔保健能力和本市发展现状,除呼吁政府重视此项工作外,要强调
小李想购买一套住房,筹集的首付款最多为15万元,最低首付款比例为30%。则小李能购买的住房总价为()万元。如果拟购买的住房单价为5000元/m2,小李能购买的住房最大面积为()m2;如果拟购买的住房面积为100m2,
物业管理投标包括物业管理招标和物业管理投标两部分。物业管理招标是指物业所有人通过制定符合管理服务要求和标准的招标文件,向社会公开招聘确定物业管理企业的过程。物业管理投标是指物业管理企业为开拓业物,依据物业管理招标文件的要求组织编写标书,并向招标单位递交应聘
隐蔽工程重新检验合格,发包人应承担由此发生的()。
某豪华酒店工程项目,18层框架一混凝土结构,全现浇混凝土楼板,主体工程已全部完工,经验收合格。进入装饰装修施工阶段,该酒店的装饰装修工程由某装饰公司承揽了施工任务,装饰装修工程施工工期为150d,装饰公司在投标前已领取了全套施工图纸,该装饰装修工程采用固定
ABC公司2016年销售收入为10000万元,税后净利400万元,发放了股利300万元,年末简化资产负债表如下:假定ABC公司2017年销售净利率与股利支付率仍保持2016年水平,若该企业经营资产、经营负债与销售收入之间有稳定百分比关系,并假设“现金”
根据《刑法》的规定,以下属于金融诈骗的违法行为是()。
公路运价中,以中型普通货车采用整车方式,在正常营运路线上运送一等货物的每吨公里运价是()。
甲、乙、丙三人各自举着红旗、绿旗和黄旗,分别从东面、南面和西面三个方向朝山顶攀登。甲不举红旗,也不从东面上山;举红旗的人从西面上山;乙举着绿旗。由此可以推出( )。
GiventhelogicalvariablesX=0,Y=1,ValueofX∧Y(logicalmultiply)is
最新回复
(
0
)