• Look at the notes below. • You will hear a man telephoning a bank about a problem with an account.

Woman: Good morning - HPR Bank. Customer Services Division. How may I help you?
Man: Good morning. My name’s George Bliss. I’m the Financial Director of Arundel Holdings. I’ve got a query on our business account.
Woman: Just a moment. I’ll get it up on screen. Can you give me the account number?
Man: Certainly. It’s 456 - 30 - 421.
Woman: And your identification code?
Man: Hamlet.
Woman: Right, Mr Bliss. What’s the problem?
Man: Well, I received a statement from you this morning and there’s a difference between that and our records. The statement shows a debit of￡15,000 on June 10th, but no one here signed anything for that amount, so I’d like to know what’s going on.
Woman: Yes, mmm, here it is - ￡15,000. That’s odd. It says cheque number 3-0-6-9-8-4.
Man: Yes, I can see that on the statement, but that can’t be right. All our cheques begin with 5-0. It’s not one of our cheques. You must have debited our account by mistake.
Woman: I’m very sorry about that, Mr Bliss. I’ll sort it out immediately. Could I just...