•Look at the notes below. •Some information is missing. •You will hear an interview between Anna Marsh, who works for a business

Man: Gold Express. Jim Davenport.
Woman: Morning. This is Anna Marsh from Business Review. You said you’d give me some infor mation for the article I’m doing on delivery companies.
Man: Ah yes...
Woman: So, when did ’Gold Express’ start doing business?
Man: Well, it had been in business for 10 years when I joined it in 1986, so that means it was set up in 1976.
Woman: I see. And what’s your annual turnover?
Man: ￡118 million last year - that’s ￡12 million more than the year before.
Woman: That’s fantastic.
Man: Most similar companies have only grown by 8 to 9% in the last 5 years, but our business has grown by 54% in that time. I think that’s due to our MD, Peter Mackintosh. That’s spelled M-A-C-K-I-N-T-O-S-H. He’s done a great job.
Woman: What ideas has he brought to the company?
Man: Well, first a very positive attitude to customer opinion. We have 120,000 customers, and we send questionnaires to 4,000 of those every 8 weeks.
Woman: That must be very useful for you.
Man: And we encourage all our staff - there are 7,500 now, because we’ve taken on another 450 this year - to give opinions too.
Last month 76% of staff said they were ’totally satisfied’ with their work here - that’s 10% more than last time!
Woman: That’s great, thanks.