2. 外语
  3. West Coast Rail would like to reward its loyal customers by offering superb online discounts on all rail tickets valid for trave

West Coast Rail would like to reward its loyal customers by offering superb online discounts on all rail tickets valid for trave

admin2020-05-13  89
问题 West Coast Rail would like to reward its loyal customers by offering superb online discounts on all rail tickets valid for travel between October and January. Gold rail card holders can take advantage of a huge 30% saving on all services and routes, and customers with a Silver rail card will save 20% on all off-peak journeys. You can purchase an unlimited number of tickets for travel at these amazing discounted rates, and our Web site contains information about all of our routes and services.
As a bonus, if you upgrade your rail card to our Platinum service, we will see that you receive exclusive offers directly to your inbox every month, and your first journey will be absolutely free. Please note that once confirmed, tickets are nonrefundable but can be exchanged for a $10. 00 admin fee.

From: Anne McDonald
To: Customer Services
Date: September 24
Subject: Booking Confirmation
Dear Sir/Madam,
I’m contacting you regarding a booking I recently made with you via your Web site. According to your latest offer, my rail card subscription means that I should have received a 30% discount on my travel tickets. However, the discount I received was actually only 20%. As a loyal customer, I would appreciate it if you could arrange to refund me the difference.
Additionally, I would like to exchange one of my tickets; I am no longer able to make the 15:02 departure time for the WCR5433 service and would like to change my ticket to the 16: 02 departure time. I would be grateful if this could be arranged.
Regards,
Anne McDonald
What problem did Ms. McDonald describe in her e-mail?
选项 A、She was overcharged for her train tickets.
B、She has not received her train tickets.
C、She could not access the West Coast Rail Web site.
D、She has been charged for a journey she did not select.
答案A
解析 McDonald在电子邮件的开始部分说， “According to your latest offer，my rail card subscription means that I should have received a 30％ discount on my travel tickets．”自己该获得30％的折扣优惠，接下来的内容说，“However，the discount I received was actually 20％．As a loyal customer，I would appreciate it if you could arrange to refund me the difference．”只获得了20％的折扣优惠，要求给退回相应的10％的差额，通过该内容可知McDonald被多收了火车票款，因此正确答案是(A)。
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