•You will hear five short pieces. • For each piece decide which type of business each speaker is talking about. Write one letter

M: First of all we look at the target market, then we’d like to collect some information about the products before deciding on the best approach for the promotion. Our marketing and design teams are very experienced and they’ll be happy to discuss their ideas with you. We’d also give you any estimates free of charge before you decide which media to go for.

M: Would you like me to send you a brochure? It gives stone information on our service. We can advise you on how to use your premises to their maximum potential. You’ll also be able to look at our range of furniture, desks, computer worker stations and furniture for reception areas and you can choose from the many layouts available.