首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2009-06-24
68
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with (34) you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35). Go back to the shop (36) you bought the goods, taking with you any receipt you may have Ask to see the owner in a large store. In a small (37) the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38) who dealt with the complaint later.
Even the bravest person finds it (39) to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick (40) the facts and keep a copy of what you write. (41) this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied (42) the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. (43) sure to keep copies of your own letters and any you receive.
If your (44) is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution, In certain cases you may have the right to refuse the (45) and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be (46) to get some money back as (47). And if you have suffered some special loss, if for example a new Washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would (48) have money say so. If you accept a credit note remember that later you will not be able to ask for your money, If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some (49) the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does (50) fit. He does not have to take back the goods in these circumstances.
选项
答案
complaint
解析
转载请注明原文地址:https://www.kaotiyun.com/show/0WTd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
Peoplefrommanyplacesweredrawntothecitybyitsgrowingeconomy.
SuccessStoriesOneofthemostsuccessfulfashioncompaniesintheworldisBenetton.TheBenettonfamilyopenedtheirfirstsh
Naturalgasdidn’tbecometheleadingfueluntilTheword"consumed"inparagraph3couldbebestreplacedby
SomethingMenDoNotLiketoDoEricBrownhatesshopping."It’sjustnotenjoyabletome,"saidthe28-year-old.Chicagoma
WhyistheNativeLanguageLearntSoWellHowdoesithappenthatchildrenlearntheirmothertonguesowell?Whenwecompare
SpaceResearchDoeswalkingonthemoonmakelifebetterforpeopleonearth?【51】alltheproblemsofourownworld,whyshou
BusTravelNowandThenNobody,exceptperhapslittlechildren,considersajourneyinabusasexcitingexperience.Althoug
Howmuchwouldfourpoundsofteaweighifitwastaken4,000milesoutfromthesurfaceoftheearth?Accordingtothepassage
Whendidaeroplanesbegintocarrypassengers?
Thepassengergotthenon-smokingsection.
随机试题
下列不属于基金管理人及其董事、监事、高级管理人员和其他从业人员禁止行为的是()。
A.whendidyougetbackB.WhatasurpriseIgotC.HowIadmireyouD.IamTomE.gotholdofF.gotthroughG.thisisTomH
下列哪项符合血源性肺脓肿的特点
恶性淋巴瘤增高的是肺痼增高的是
关于清洁手术(第Ⅰ类切口)下列做法错误的是()
男性,50岁,酒后6小时出现中上腹疼痛,放射至两侧腰部,伴恶心、呕吐。查体:腹部有压痛、肌紧张及两侧腰腹部出现青紫色瘀斑,血压70/50mmHg,脉搏115次/分。在诊断尚未确立之前,不应采用的是()
社会评价中社会风险分析的主要内容有()。
期货公司会员单位应按照中国证监会和中国金融期货交易所的有关规定,遵循将收益性最好的产品销售给投资者的原则,建立健全内控合规制度,严格执行投资者适当性制度。()
保荐人出具有虚假记载、误导性陈述或者重大遗漏的保荐书,或者不履行其他法定职责的,责令改正,给予警告,没收业务收入,并处以业务收入1倍以上5倍以下的罚款。()
AslongastheAmericanlandwasnotcompletelysettledandtheelementsofcivilizedorderwerenotyetimposedonthefrontier
最新回复
(
0
)