2. 外语
  3. September 25 Andrew Johnson 190 Arthur Road Chicago, IL 60010 Dear Mr. Johnson, Please accept my apologies on behalf of Tyco E

September 25 Andrew Johnson 190 Arthur Road Chicago, IL 60010 Dear Mr. Johnson, Please accept my apologies on behalf of Tyco E

admin2014-12-30  47
问题 September 25
Andrew Johnson
190 Arthur Road
Chicago, IL 60010
Dear Mr. Johnson,
Please accept my apologies on behalf of Tyco Electrical Appliance Supplies. For a reason I really don’t understand, your order was not processed in the usual manner, resulting in a delay in the delivery time.
No doubt you are anxious to receive your Electric Space Heater as soon as possible before winter really sets in. We have given your order priority status, and you should receive your purchase tomorrow or the following day.
As a goodwill gesture, I am enclosing in this letter a gift voucher which you can use at any Tyco Store.
Should you experience any further problems, please do not hesitate to contact me personally at 977-0037.
Yours sincerely,

Carol Jackman
Head of Sales
How is Carol going to compensate Mr. Johnson for the mistake?
选项 A、By providing a gift certificate to be used in the store
B、By reducing the price on this order
C、By delivering the products personally
D、By calling the delivery service to place a special order
答案A
解析 为表示歉意，卡萝尔在信中附赠了代金券。答案是(A)。
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