首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
admin
2013-04-20
93
问题
Read the article below about customer relationship management.
Choose the correct word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(21-30), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
Customer Relationship Management
In today’s fast-moving market, it is a simple(0)______that products are constantly being replaced by something new. For companies large and small, the most important real(21)______ with measurable, long-term value is loyal, one-to-one customer relationships. However, despite their importance, they do not(22)______ on any company’s balance sheet. If a company lost 10% of its inventory to theft, it would react swiftly, but if the company loses 10% of its customers, this may not be(23)______
In this age of product(24)______ , in which the market fails to perceive any profound difference between products or companies, effective management of customer relationships is critical in achieving a competitive(25)______ Delivering quality service and achieving high customer satisfaction have been closely(26)______ to profits, and consequently the(27)______ all companies are trying to make is to provide more internal and external customer relationship focus. By(28)______ available information technology, leading companies have already shortened process and response times, increasing customer satisfaction.
But companies must make a profit to survive, so telling a chief executive to focus more on customers, through the use of expensive information technology, may fall on deaf ears unless it can be demonstrated that such investments will be(29)______in terms of revenue, market share and profits. Certain companies are responding to this new customer focus by completely(30)______ their traditional financial-only measurements of corporate performance, and seeking new ways of measuring customers’ perceptions and expectations.
选项
A、shift
B、fluctuation
C、motion
D、displacement
答案
A
解析
转载请注明原文地址:https://www.kaotiyun.com/show/0D7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whathascausedachangeintheclassschedule?
Whathascausedachangeintheclassschedule?
WhattypeofbusinessisHarmonyforLess?
Whatkindofbusinessdoesthewomanworkat?
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.(Thecandidatechoosesonetopic
Askingquestions征询
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Practisediscussingthistask,andthequestionswhichfollowit,withapartner:STAFFTRAININGREVIEWTheorganisationyouwor
•YouwillheararadiointerviewbetweenawomanjournalistandMichaelDell,ChairmanofDellInc.andhisnewCEO,KevinRolli
随机试题
人的主观能动性决定了人的发展,因此遗传素质不影响人的发展。
主动脉夹层一旦诊断明确应立即采取下列哪项处理
下列哪些情形属于吸收犯?(2010年卷二55题)
下列生产活动发生的中断中,属于非正常中断的有()。
A公司与B公司均为增值税一般纳税人,A公司委托B公司加工一批材料(属于应税消费品),收回后继续用于生产应税消费品,A公司发出原材料实际成本为100万元。加工完成后,A公司支付加工费20万元(不含增值税),并取得增值税专用发票,增值税税率为13%,消费税税率
患者,女性,59岁,严重高血压病,护士嘱其低盐饮食,要求每日食盐量不超过()。
()是班级管理的核心。
巴金“激流三部曲”是()。
中国从古到今的思想家对认识(知识)的来源有各种不同看法。现将有关材料摘录如下:材料1孔子说:“生而知之者,上也;学而知之者,次也;困而学之,又其次之;困而不学,民斯为下矣。”材料2孟子说:“人之所不能而能者,其良能也;所不虑而知者,
下列不属于工程量清单计价方法的特点的是()。
最新回复
(
0
)