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  3. You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furni

You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furni

admin2012-06-04  60
问题 You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furniture. She has left the letter for you to answer and has written some notes on it.
Write a 120-140 words reply using the letter below and the handwritten notes.
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答案Dear Sir, Thank you for your letter. First, I’d like to apologize for the unsatisfactory ordering. Delivers were expected to be sent to you within four weeks. Unfortunately, The two-week heavy rain had delayed the delivery. We assure that the two damaged desks will be replaced next week. As our established customer, you should receive a special discount of 10% off. The invoice will be enclosed and you will get another 2% discount for the inconvenience. I am sure that we will deal with your order in a more satisfactory manner.
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