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  3. Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

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问题      Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive behavior and disorder. However, conflict can also be viewed in terms of its background conditions, the feelings of the involved parties, their actual behavior, and the consequences of their behavior.
    Conflict is an organizational reality that is inherently neither good nor bad in and of itself. It can be destructive, but it can also play a productive role both within a person and between persons. Whereas most managers seek to reduce conflict because of its negative effect, some seek to use it for its positive effects on creativity, and motivation.
    There is no "one best way" for managing interpersonal conflict, either as an involved adversary or as a third party.  Rather, there are a number of strategies involving the external conditions, differing views, internal feelings, and outcomes. In addition, the relationships of the involved parties (for example, superiors and subordinates, etc. ) and their past histories as adversaries, allies, or relatively neutral third parties form another key factor. The relative power of the involved parties is another consideration in deciding whether to withdraw from the conflict, work toward controlling a conflict into a win/lose pattern, or smooth it over with friendly acts.
    Conflict as an involved participant is emotionally very different from conflict as a relatively objective third party. Indeed, as we will see, one strength of involving third parties lies in their potential to add an objective perspective to the feelings and behavior of the involved adversaries. In this reading, we view the management of conflict from the point of view of both the adversary and the outside third party who might be a boss, colleague, friend, or even subordinate. Each of these roles adds its own distinct strengths and weaknesses.
Which of the following is NOT true according to the passage?
选项 A、If the manager happens to be involved in the conflict, he had better compromise.
B、There are many factors to consider before trying to settle a conflict.
C、The external conditions must be taken into account.
D、Sometimes we should deal with the involved parties in a friendly way.
答案A
解析 本题为事实判断题。解决人际之间的冲突要考虑许多因素，包括内部的和外部的，而且需要有时候利用友好的方式来解决这些问题。尽管我们有许多策略来解决人际之间的冲突，但我们不能说某个人卷入到冲突就必须妥协。
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